bdpkok Privacy Policy

Who Operates This Site

bdpkok operates the website at bdpkok.ws and all associated mobile applications, including the bdpkok App. When you create an account, make a deposit, or place a bet on our platform, bdpkok acts as the data controller for the personal information you submit.

This Privacy Policy explains in plain language exactly what data bdpkok holds about you, the lawful reasons we process it, how long we keep it, and what choices you have. If you have a question that is not answered here, email us at [email protected].

Information We Collect

bdpkok only collects information that is necessary to run a legal, secure gaming service for Bangladesh players. The table below sets out each category.

We do not collect sensitive categories of personal data such as health records, religious beliefs, or biometric data. We do not purchase marketing lists or buy data about you from third parties.

How bdpkok Uses Your Information

We use your data for the following specific purposes:

• Account management – creating and maintaining your bdpkok account, verifying your identity before your first withdrawal (KYC), and resetting your password if you request it.
• Processing transactions – handling deposits (credited within about 1 minute) and withdrawals (processed within about 34 minutes) through bKash, Nagad, Rocket, Upay, and Bank Transfer.
• Delivering the service – connecting you to games from Ezugi, Habanero, Playtech, Red Tiger, and JDB; recording your bonus eligibility (such as the first-deposit bonus and daily cashback); calculating VIP tier progress.
• Customer support – responding to queries via 24/7 live chat or email.
• Legal compliance – meeting anti-money-laundering obligations, age verification, and fraud prevention.
• Service improvement – analysing anonymised usage patterns to improve the site and the bdpkok App.
• Direct communications – sending you account alerts, deposit confirmations, and, only if you have opted in, promotional messages about new games or bonuses.

We do not use your data for automated profiling that produces legal effects against you, and we do not sell your personal information to any third party for their own marketing purposes.

When We Share Information

bdpkok shares your data only in these specific situations:

• Payment processors – bKash, Nagad, Rocket, Upay, and partner banks receive transaction data strictly to process your payments. They operate under their own privacy policies and are bound by confidentiality agreements with us.
• Game providers – Ezugi, Habanero, Playtech, Red Tiger, and JDB receive your session token and bet data so their game servers can run your session. They do not receive your payment details or NID number.
• Regulatory or legal requests – If a law-enforcement agency or court issues a valid legal order, bdpkok will disclose the minimum information required to comply. We will notify you unless legally prohibited from doing so.
• Fraud prevention partners – We share device fingerprints and IP data with fraud-detection services to protect all players on the platform.
• Business transfers – If bdpkok merges with or is acquired by another entity, your data may transfer as part of that transaction. We will notify you by email at least 30 days before any such transfer takes effect.

Outside of the cases listed above, bdpkok does not share, rent, or sell your personal information.

Cookies and Tracking Technologies

bdpkok uses cookies and similar technologies to keep you logged in, remember your language and display preferences, and measure how players navigate the site. We do not use third-party advertising cookies.

Types of cookies we set

• Essential cookies – required for login sessions, security tokens, and payment flow. You cannot disable these without breaking core functionality.
• Analytics cookies – help us understand which pages players visit most often so we can improve them. The data is aggregated and not tied to your identity.
• Preference cookies – remember settings like dark/light mode or last-visited game category.

You can manage or delete cookies through your browser settings at any time. Disabling essential cookies will prevent you from logging into your bdpkok account.

How Long We Keep Records

bdpkok keeps your account data for as long as your account is active. If you close your account, we retain your identity and transaction records for a minimum of five years to satisfy anti-money-laundering and fraud-prevention obligations. After that period, records are securely deleted or anonymised.

Chat logs and support emails are kept for two years. Analytics data is anonymised after 13 months.

Steps We Take to Keep Data Safe

bdpkok applies the following technical and organisational measures to protect your personal information:

• TLS encryption on all data transmitted between your device and bdpkok servers.
• Encrypted storage for identity documents uploaded during KYC. Documents are reviewed within 24 hours and then stored in a restricted access vault.
• Role-based access controls: only staff who need your data to do their job can view it.
• Regular penetration testing and vulnerability scanning of the bdpkok platform.
• Two-factor authentication available on all player accounts.

No internet transmission is 100% secure. If you believe your account has been compromised, contact our 24/7 live chat or email [email protected] immediately so we can lock the account.

Your Rights Over Your Personal Data

As a bdpkok player, you have the following rights:

• Access – request a copy of all personal data bdpkok holds about you.
• Correction – ask us to fix inaccurate information, such as a misspelled name or wrong phone number.
• Deletion – request that we delete your data where we have no legal obligation to keep it. Note that KYC and transaction records must be retained for five years.
• Restriction – ask us to pause processing while a dispute is resolved.
• Portability – receive your account and transaction data in a structured, machine-readable format.
• Withdraw consent – if you gave us consent to send promotional messages, you can withdraw that consent at any time by clicking "Unsubscribe" in any marketing email or contacting support.
• Object – object to processing based on legitimate interests, including direct marketing.

To exercise any of these rights, email [email protected] with your registered mobile number and the specific action you are requesting. We will respond within 30 days.

Players Under 18

bdpkok is strictly for players aged 18 and over. We do not knowingly collect or process personal data belonging to anyone under 18. If we discover that an account was opened by a minor, we will close the account immediately and delete the associated data, except where retention is required by law. If you believe a minor has created a bdpkok account, please notify us at [email protected].

When This Policy Changes

bdpkok may update this Privacy Policy from time to time to reflect changes in the law, our services, or the way we process data. When we make a material change, we will post the updated policy on this page and update the "Last updated" date at the top. For significant changes that affect your rights, we will also send a notice to your registered email address at least 14 days before the change takes effect.

Continuing to use bdpkok after the effective date of an updated policy means you accept the revised terms. If you do not agree, you should close your account before the new policy takes effect.

Contact Us About Privacy

For any question, complaint, or data-rights request related to this Privacy Policy, reach our team through these channels:

• Email: [email protected]
• Live chat: available 24/7 from any page on bdpkok.ws

We aim to acknowledge all privacy enquiries within two business days and resolve them within 30 days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.